Responsible Gaming

Gambling should always be a form of entertainment, never a way to earn money or solve financial problems. Set limits before you play, and never chase losses. If gambling stops being fun, it's time to step back.

Age Verification

You must be 18 years of age or older to gamble in New Zealand. It is illegal for anyone under the legal gambling age to participate in real-money gaming. We encourage all players to verify their age and identity, and to keep their accounts secure. If you share a device with minors, use parental controls and never save login details.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Recognising the early warning signs is the first step towards regaining control. Ask yourself if you have experienced any of the following:

• Chasing losses — trying to win back money you have lost
• Hiding your gambling from family or friends
• Spending more time or money on gambling than you intended
• Neglecting work, study, or family responsibilities because of gambling
• Lying about how much you gamble or how much you have lost
• Borrowing money or selling possessions to gamble
• Feeling anxious, guilty, or irritable when trying to cut down
• Using gambling as a way to escape from stress or other problems

Self-Help Tools

Most reputable online casinos offer practical tools to help you stay in control. We encourage you to use them, even if you feel your gambling is under control:

• Deposit limits — set a maximum amount you can deposit per day, week, or month
• Loss limits — cap the amount you are willing to lose over a set period
• Reality checks — receive on-screen reminders of how long you have been playing
• Session time limits — automatically log out after a chosen period
• Self-exclusion — block access to your account for a set time (from 24 hours to permanent)
• Cooling-off periods — take a short break from gambling without closing your account permanently

You can usually activate these tools directly in your account settings or by contacting customer support.

Support Organizations

If you are worried about your own gambling or that of someone you care about, free and confidential help is available. In New Zealand, contact:

• Gambling Helpline New Zealand — 0800 654 655, www.gamblinghelpline.co.nz
• Problem Gambling Foundation of New Zealand (PGF Group) — www.pgf.nz
• Safer Gambling Aotearoa — www.safergambling.org.nz

For visitors from other regions, these national organisations offer similar support:

• United Kingdom — GamCare: www.gamcare.org.uk | GamStop: www.gamstop.co.uk
• Australia — Gambling Help Online: www.gamblinghelponline.org.au
• Canada — Responsible Gambling Council: www.responsiblegambling.org
• United States — National Council on Problem Gambling: www.ncpgambling.org
• Germany — Bundeszentrale für gesundheitliche Aufklärung (BZgA): www.bzga.de

Seek Help Today

If you recognise any warning signs in yourself or someone you love, please do not wait. Reach out to a support service today. All helplines are free, confidential, and non-judgmental. Remember: you are not alone, and help is always available.